Posts about Customer Service (16)

exceptional customer service example
What Is Exceptional Customer Service?

Updated April 4, 2024 What is exceptional customer service? It makes that one human being in front of you feel that for ...

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Are Your Retail Salespeople Vomiting On Your Customers?

It was the summer of '72, I was at my aunt's house in Remington, Virginia. It was early on a beautiful summer night, all...

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Should You Be Tricking Customers To Grow Your Retail Sales?

I was waiting for the snow to clear, de-icing to commence, and basically to get to Florida when I picked up United's in-...

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What Can This Small Business #Fail Teach Retailers?

Back when I was looking to move away from the crowded, noisy, dusty freeways of Los Angeles, I checked out the green Mid...

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