Posts about Customer Service (15)

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The Difference Between Training And Educating Your Retail Sales Staff

Randy, a friend of mine, shared a story with me that might resonate with you about mixing up your sales process. He was ...

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How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service… A friend of mine was at a restaurant the other day. She was told they ...

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A 5-Point Road Map How To Compete With Amazon

Updated May 22, 2024 Levi's made headlines when its stock gained 32% on its first trading day. While Levi's sales and pr...

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How To Save A Sale By Dealing With Stump The Chump

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometim...

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