Bob Phibbs Posts by Bob Phibbs

Malls and Shoppers Are Back In Droves

Don’t look now, pundits, but those dire predictions of the collapse of malls are crumbling. I visited the Garden State P...

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Why Training a Retail Employee Must be a Time Investment

Turning a browsing shopper into a paying buyer is the most important aspect of retailing - yet it’s often entrusted to a...

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What do shoppers value and want from retail stores?

We now value the worth of something by how picture-ready it is. I got caught up in it myself while staying in Los Angele...

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5 Ways How To Develop Top Managers In Your Store

I was talking to a frustrated CEO last week. Their No. 1 store was failing, and he felt it was the manager’s fault. I as...

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