Industry
Apple Authorized Service Provider
Challenge
MacSolutions Plus wanted a consistent, fun customer experience but couldn't deliver it through in-house training. President and CEO Garrett Cleversley calls himself "a self-proclaimed horrible trainer," and the mall location in particular saw heavy browsing traffic that wasn't converting.
Results
With the implementation of SalesRX, MacSolutions experienced substantial gains in employee confidence, consultative selling, upselling, and overall sales performance at the store level. Employees are now more engaged in meaningful customer interactions, offer tailored recommendations, and uphold high training standards.
Key Product
SalesRX Classic
We saw our close rate more than double in our mall store, where it was more people browsing. We went from a 12% close to a 26% close rate.
"SalesRx has helped our team upsell by taking them away from just handing the cable that the customer asked for and actually starting the conversation."
"The great thing about SalesRx is that they're broken up into very small modules. You can take an employee off the floor for five or ten minutes, do their next module, and they can be right back on the floor implementing what they just learned."
I would totally recommend SalesRX because all my employees are consistently trained, and through the training, have held each other accountable to those high standards.
About Company
MacSolutions Plus is a retailer and Apple Authorized Service Provider based in New York, selling and servicing Apple products and accessories.Ready to get started?
