The Challenge
When Circle Furniture reopened after the pandemic, its team was hesitant about engaging customers again, and management struggled to keep service consistent across eight stores. A strong month brought only 5 to 8% sales growth. Owner Richard Tubman wanted a way to rebuild confidence on the floor and make good selling the standard everywhere, not just in a few stores.
The Solution
SalesRX is an online retail sales training program from Bob Phibbs, The Retail Doctor. It teaches associates a structured selling process through short lessons, roleplay practice, and manager coaching.
Circle Furniture enrolled with SalesRX after reopening. Staff reworked how they greeted and engaged customers using the program's roleplay exercises and online lessons, and the training gave all nine stores a shared method instead of nine different approaches.
SalesRX has helped people have fun at work. Bob is engaging to listen to, and the program was enjoyable." — Richard Tubman, Owner
The Results
What results did Circle Furniture get?
Monthly sales growth jumped from the old 5 to 8% to 18%, 20%, and as much as 25%, and the company posted record-breaking sales every month after reopening. Morale rose along with the numbers.
"In the past, if we had 5% or 8% growth in a month, we were thrilled. Now we see 18%, 20%, or even 25%." — Richard Tubman, owner
"I think people have more fun at work. Sales are growing, which also makes people enjoy work more." — Richard Tubman, owner
FAQ
How much did Circle Furniture grow with SalesRX? Monthly sales growth rose from a typical 5 to 8% to as much as 25%, with record-breaking sales every month since reopening.
What is Circle Furniture? A furniture retailer with eight stores in the Boston, Massachusetts area, owned by Richard Tubman.
What was the challenge before SalesRX? After reopening, staff were hesitant to engage customers and service was inconsistent across the stores.
What is SalesRX? SalesRX is an online retail sales training program from Bob Phibbs, The Retail Doctor. It teaches associates a structured selling process through short lessons, quizzes, and manager coaching.
