retail sales training tips


How To Avoid Going Bankrupt Like Payless? It Begins With Visiting Your Competitor

Good day Colleague,

For the second time in two years, Payless ShoeSource has gone into bankruptcy. This time, they're done.

I'm sharing with you today one of the first things I do when conducting a business makeover. It's to get the owner and manager to accompany me on a visit to a competitor. This usually results in a bit of a battle.

They’re afraid they’ll be seen, they’ll be discovered, they’ll be asked to leave.

Even if that's you, you should read about the benefits of such a visit by reading the full post here:

How To Avoid Going Bankrupt Like Payless? It Begins With Visiting Your Competitor

How to deal with shopper's "I'll be back"

This was a popular Ask Bob 1 min video last week. You can watch it (or read it) here.  

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A new podcast is up...

Podcast 205: Jane Lu, CEO Showpo | Being a Good Business Person Means Being a Good Problem Solver

Jane LuI had the chance to interview  Jane Lu, 28-yr old CEO of Showpo on my podcast. She has won numerous awards including Online Retailer of the Year, Forbes 30 Under 30, and Cosmopolitan Girl Boss of the Year.

Podcast logo 2018Her story of creating her company in her parent's garage, pretending to go to work each day while she lived at home with her parents and how she became known as the LazyCEO on Instagram are worth your 25 min to listen.

You can listen here.

If you like what I have to say, and I hope you do...please share this newsletter, the video answers, or the podcast - or all of them -  with your team at your store. I appreciate your shares with your social networks as you see fit.



Bob Phibbs
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PS - Don't forget to join me Thursdays at NOON EST on Facebook for my LIVE answers to your questions. 


SalesRX online retail training can be your secret weapon to combat Amazon.

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