Good day Colleague,
This past week I was at the National Retail Federation's Big Show in New York City. Most of the vendors were showing off the latest technologies couched as how it would present an easier and more personal shopping experience.
What wasn't there was how to connect with a human being in an authentic and truly personal way. For that, you have to look elsewhere.
After an interview with CNN, I stopped in a Ted Baker store and had a remarkable experience. Since people are always asking me what great customer service looks like, I not only unpacked the experience for you, but also interviewed two of their employees.
To read the full brand new post, just click the title below: