retail sales training tips
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Ted Baker, Best Shopping Experience Around
 

Good day Colleague,

This past week I was at the National Retail Federation's Big Show in New York City.  Most of the vendors were showing off the latest technologies couched as how it would present an easier and more personal shopping experience. 

What wasn't there was how to connect with a human being in an authentic and truly personal way. For that, you have to look elsewhere.

After an interview with CNN, I stopped in a Ted Baker store and had a remarkable experience.  Since people are always asking me what great customer service looks like, I not only unpacked the experience for you, but also interviewed two of their employees.

To read the full brand new post, just click the title below:

Ted Baker, Best Shopping Experience Around
 
And the survey says...
 


Oracle NetSuite surveyOracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could point the way forward for brick and mortar retailers competing with online.

We engaged Wakefield to survey 1200 consumers and 400 retail executives in the U.S., UK, and Australia. I found the gap between the expectations about what retailers thought they were providing and what consumers were experiencing to be in line with my own shopping.

No retailer wants their customers to be confused or anxious, yet more than half of respondents have felt that way while shopping. Shoppers will only feel confident if they develop an emotional connection to the brand.

To read the full new post, just click the title below:

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Though there may be fewer shoppers coming into your storein January, don't allow yourself the luxury of a bad attitude.

If you'd like to discuss options for working with me, click the button to schedule a conversation.

Let's Have A Conversation
 

Sincerely,

Bob Phibbs
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PS - Don't forget to join me Thursday on Facebook for my LIVE answers to your questions.
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It's more profitable to do the opposite of what your competitors are doing. Checkout SalesRX.com

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Bob Phibbs

The Retail Doctor

Retail Expert Bob Phibbs, CEO of The Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
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