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The Future of Retail: 9 Experts Share Insights At Shoptalk 
 

Good day Colleague,

I attended Shoptalk in Las Vegas last week.

Even as headlines about the retail apocalypse returned after widely expected store closures were announced...hope was palatable.

Here’s what I heard...

There is a renewed emphasis on the customer experience, but just how you show that varies widely by the technology you choose.

The good news is that no matter what your size, the big retailers no longer hold all the payment, delivery, pricing and personalization tools; if you want them, the Shoptalk Expo showed they are out there.

To read the full post click the link below:

The Future of Retail: 9 Experts Share Insights At Shoptalk 2019
 
What does good customer service look like?
 

This was a recent Ask Bob 60 sec. video. You can watch it (or read it) here.  
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What do you get from SalesRX?
 
SalesRX is an online, virtual training platform for training your crew how to:
  • Create a remarkable connection with any shopper
  • Build rapport and become the 'Sales Whisperer'
  • Sell your merchandise in store at full price - no more price wars! 
Click here to watch.
SalesRX Overview
A new podcast is up...
 

Podcast 208: Greg Petro, CEO First Insight | Going To Market Smarter

Greg PetroI had the chance to interview Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS (high earners, not rich yet) -  as well as his early days in retail as a buyer, and how racing cars helps him focus. 

Podcast logo 2018You can listen here.

If you like what I have to say, and I hope you do...please share this newsletter, the video answers, or the podcast with your team at your store. 

I appreciate your shares with your social networks as you see fit.
 

Sincerely,

Bob Phibbs
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PS - Don't forget to join me Thursdays at NOON EST on Facebook for my LIVE answers to your questions. 
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SalesRX online retail training can be your secret weapon to combat Amazon.

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Bob Phibbs

The Retail Doctor

Retail Expert Bob Phibbs, CEO of The Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
© The Retail Doctor LLC
38 Riverside Ave Coxsackie, New York 12051 USA
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