retail sales training tips


How To Remove Half-Assed Responses To Requests For Customer Service

Good day Colleague,

In a recent Entrepreneur article, John Eades, CEO of LearnLoft cited a lack of confidence as a reason many Millennials are let go. "Leaders are looking for people with four things," he said, "Confidence, drive, selflessness, and character." Without confidence, the other three characteristics are difficult to develop.”

So how do you build confidence?

You give clear instruction.

You role-play.

You practice.

Most of all, you hold employees accountable for what was taught.

That means paying close attention to a new hire for executing properly. Not nit-picking each and every thing - no one wants that - but letting an employee tell you they’ve handled something without a follow-up question as to how they handled something implies saying you fixed something equals fixing it.

 It doesn’t. It leads to employees saying what they think the shopper wants to hear but leaving the customer hanging.

To read the full post click the link below...


How To Remove Half-Assed Responses To Requests For Customer Service

How do you keep your present customers coming back?

iStock-521973247-60This was a recent Ask Bob 60 sec. video. Some feel low prices keeps customers coming back but those shoppers are only loyal to low prices, not you. Here's what to do instead.You can watch it (or read it) here.  

returning customers
What can I do to make sure I have a great business partner?
Many times people are in an unequal partnership. Here's what to do to make sure you both pull your weight. View it  here.
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A new podcast is up...

Podcast 211: Jon and Gila Kurtz, Founders Dog Is Good | Building A Brand From An Idea To Product

Jon & Gila Kurtz, Dog Is GoodI had the chance to sit down with Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals.

Podcast logo 2018You can listen here.

If you like what I have to say, and I hope you do...please share this newsletter, the video answers, or the podcast with your team at your store. 

I appreciate your shares with your social networks as you see fit.



Bob Phibbs
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PS - Don't forget to join me first Thursdays of every month at NOON EST on Facebook for my LIVE answers to your questions. 

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