retail sales training tips


Have You Seen These Popular Posts?

Good day Colleague,

It's a long holiday weekend in the states so I'm sharing some of my most popular posts from the first five months. If you haven't read them all, I hope you will.

Just click the title you want to read to be taken to the post. By the way, if you don't click at least one link in 10 emails we send you to , you will get notice of being taken off my list - I only want to engage you if you want it - not hound you.

SalesRX Spotlight: Whitney Oliver, owner of Apricot Lane Boutique in Missoula, Montana

Apricot Lane BoutiqueThe Apricot Lane Boutique franchise is known for fun, fashionable women's clothing and accessories. As a franchise owner, Whitney makes it her mission to develop and train her employees so they have a positive impact on every customer who walks in the door. She understands the power of making personal connections and wants to make sure her staff and customers have fun while exploring fashion.

“I read The Retail Doctor's Guide to Growing Your Business a few years ago, and I decided to invest in SalesRX because I wanted better consistency in our staff training. Since starting SalesRX, I've noticed that my team is incredibly consistent with their customer interactions. I've also noticed their personal growth and development is happening faster than before. SalesRX was absolutely the right investment!” – Whitney

Find out more about them here. Find out more about SalesRX here.


"What does good customer service look like?"

This was a recent Ask Bob 60 sec. video. You can watch my answer (or read it) here.  

good customer experience
"How do you motivate long-term employees to sell more?"
Another video answer you can watch or read my answer here.
motivate employees
3 Popular Podcasts To Listen to...

I've now interviewed about 40 retail leaders from across the world on my podcast. Here are three of the most popular:

Nick Headshot28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years. Listen here.



 Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable employee conversations about attitude, what works to get employees to succeed, and his trajectory to being responsible for about 1000 retail associates. Listen here.



 Patrick and Imelda BourkePatrick and Imelda Bourke, 90 years in retail with two locations in Ireland share what being customer-centric looks like, how money isn't what drives his customer service and more. Listen here.

APodcast logo 2018nd remember to subscribe on your favorite podcast platform like ITunes.


If you like what I have to say, and I hope you do...please share this newsletter, the video answers, or the podcast with your team at your store. 

rdgtgybWant to go deeper into my world view on competing in retail? You can order an autographed copy of my book here

I appreciate your shares with your social networks as you see fit.



Bob Phibbs
Bob Phibbs Signature

PS - If you want to know all the ways I help retailers, you can download my services guide here

Why should you hire me for your next conference or meeting? 

Bob speaking demo picture

You can click the image above or here to see my under 3- minute video.

© The Retail Doctor LLC
38 Riverside Ave Coxsackie, New York 12051 USA
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