retail sales training tips


Shopping With Bob For What’s New in Retail

Good day Colleague,

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026.

They argue that if online continues to steal market share, there simply won’t be the need for so many stores.

I’m sure if I said by 2026 five million users per year will abandon online shopping due to privacy hacks and data leaks, I too could grab headlines.

To get to the answer of how retailers are trying to hold onto and grow their market share, I embarked on a visit to three of New York’s top destinations to discover what’s new in retail.

I went to Hudson Yards, the 25 billion mixed use development on the west side of Manhattan, the new STORY concept at Macy’s Herald Square, and the flagship Saks Fifth Avenue across from Rockefeller Center. (That's where this photo was taken.)

To read the full post that include several pictures like the one above, click the link below...

Shopping With Bob For What’s New in Retail

Can I fire my problem customers?

iStock-521973247-60This was a recent Ask Bob 60 sec. video. Some feel low prices keeps customers coming back but those shoppers are only loyal to low prices, not you. Here's what to do instead.You can watch it (or read it) here.  

fire your customer
How would you handle a longtime employee who isn’t cutting it?
It can be a blessing and a curse to have a seasoned employee. Here's what to do if they aren't cutting it any more. View it here.
employee scheduling
A new podcast is up...

Podcast 212: Roy Erez, CEO Loop Commerce | Uncoupling Gifting From Delivery

Roy Erez and Bob PhibbsI had the chance to sit down with Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.

Podcast logo 2018You can listen here.

If you like what I have to say, and I hope you do...please share this newsletter, the video answers, or the podcast with your team at your store. 

I appreciate your shares with your social networks as you see fit.



Bob Phibbs
Bob Phibbs Signature

PS - Don't forget to join me first Thursdays of every month at NOON EST on Facebook for my LIVE answers to your questions. 

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