Management Secrets for Leading a High-Performing Retail Team

Good day Kirsten Joy, 

Every retailer wants effective retail management that impacts employee productivity and increases sales, but do they examine their own practices? 

Properly managing your employees helps them realize their potential, sell confidently, and grow personally while they help grow your retail business.

If you don’t want your associates to stand around waiting for direction, discover these secrets to managing employees.

Keep reading ......

Weak Leadership Costs. Strong Managers Earn

Here’s a hard truth: Every moment your managers aren't leading effectively and holding associates accountable, it's costing you money.

Think about it. How much revenue are you losing to:
- Unmotivated staff not maximizing sales opportunities?
- Poor scheduling decisions leading to overstaffing or understaffing?
- Managers who avoid necessary conversations and let small issues grow?

My Developing Your Retail Managers to Lead course tackles these issues head-on. At just $199 per month for up to three managers, it's an investment that quickly pays for itself.

I Officially Received My CSP Designation 

~ Only one of 440 in the world ~

To be designated a Certified Speaking Professional (CSP), my speaking clients for the past ten years had to submit a questionnaire; several had to write personal recommendations, I had to submit every event I had spoken to with who hired, where, and what the speech was, and I had to have a full speech peer-reviewed. It's a lot!

I never got to walk across the stage at my college graduation, and this act and hearing my name called seemed to fill a piece in my heart that I didn’t know was missing. 

It was great to receive all the kudos from the National Speakers Association. I appreciate all your support over the last 30 years as I crafted a brand from scratch after stepping outside my comfort zone of having a weekly paycheck.

One more thought...

We tried something this week. We sent out a follow-up email with the subject line simply: XXX

The open rate was 60%! This goes against everything I was taught about human behavior with email just a few years ago.

I share that because sometimes, we get stuck doing the same thing day in and day out. That's why we are so excited about our new course Developing Your Retail Managers to Lead - I hope you'll check it out.

Our Retail Refresh: 60 Days to Holiday Greatness will begin on September 18, in about five weeks, so mark your calendars.

Together, we got this!

Have a great week at Chubb!

Bob Phibbs,
The Retail Doctor

PS. Was this email forwarded to you? Sign up here.

The Retail Doctor

Retail Expert Bob Phibbs, CEO of The Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.