Good day Colleague,
A lot of money is chasing the term of disruption in retail.
From innovative AI chatbots to new payment solutions, everyone is hoping to disrupt – or more accurately steal – market share from established companies the way Uber disrupted taxis.
Yet the more profound disruption in most businesses are the everyday kind.
The kind of disturbances that interrupt your ability to provide customer service, to build a relationship with that customer, and have them wanting to return.
It can show up in the way your existing technologies handicap you, in the training you give your employees, and all the way to the standard you hold everyone accountable to in your organization.
It’s easy to have a customer gush about a great experience they had in a store once.
Even a stopped clock is right twice a day.
But in order to succeed, you need to be able to...
To read the full post, which includes a customer service horror story, click the link below...
SalesRX Customer Spotlight: Meet Eliza, Owner Of Go Kigali Boutique In Kigali, Rwanda
Eliza sources contemporary made in Africa products from more than 50 business across East Africa. Located in a 5-star hotel, her shop was named as the best place to shop in Kigali by the New York Times. They had a pop up store in New York City in the West Village last Christmas and they're planning another pop up and online store launch this summer.
"I read Bob's book before opening my store and knew SalesRX would be exactly what I needed to turn my sales staff into confident, charismatic, helpful selling machines." -Eliza