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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

How Many Hours Should You Invest In Retail Sales Training?

Bob Phibbs

People often ask me, “How many hours does it take for retail sales training?”

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Topics: Online Retail Sales Training, Retail Sales Training, Employee Management

12 Best Practices Of Retailers From Ivory Tower To Front-Line Employee

Bob Phibbs

Online retailers are jealous.

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Topics: Retail Sales, retail management, how to attract customers

How To Get Retail Shoppers To Make Unexpected Purchases In Your Store

Bob Phibbs

One of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.”

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Topics: Merchandising, Retail Sales Training, Shopper behavior

Here’s Why You Need To Get Serious About Your Own Retail Customer Service And Engagement

Bob Phibbs

Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area.

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Topics: Online shopping, Retail Sales Training, Amazon

Want Employee Development But Can't Prove Online Sales Training Is Worth The Money? How’s This?

Bob Phibbs

I received a tweet from Susanne Wolf in January of this year accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and going shopping in Paris next week.”

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Topics: Online Retail Sales Training, SalesRX, retail sales academy, employee development

What Do Shoppers Value and Want When They Walk Into Retail Stores?

Bob Phibbs

We now value the worth of something by how picture-ready it is. I got caught up in it myself while staying in Los Angeles recently.

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Topics: Discounting, Retail Sales Training, Shopper behavior

7 Ways To Get Better At Selling In Your Retail Store

Bob Phibbs


Are you struggling to get more sales? Looking for how to sell more in your store? You can either watch a 90 second video about it here or read below.

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Topics: Retail Sales Training

Retail Is Not Dead But Stores Are Closing. How To Keep Your Store From Dying

Bob Phibbs

On Monday, Ralph Lauren announced they are closing their flagship Polo store in New York City as part of a drive to gain their footing in a rapidly changing retail world. The Detroit News said it was “a symbol of old-fashioned luxury that no longer resonates with today’s shoppers.”

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Topics: Customer Service, Luxury Retail, Nordstrom, Ralph Lauren

The Case For SalesRX, My Online Retail Sales Training Certification

Bob Phibbs

When I was working with a retailer a few years ago, I observed a new hire as he was brought into the back office. He was escorted to an old Dell computer and handed a stack of DVDs. “Watch these and when you’re finished come find me; you’re trained.”

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Topics: Online Retail Sales Training, selling certification

How To Avoid The 7 Reasons Small Retail Businesses Fail

Bob Phibbs

There is nothing sadder than going by one of your favorite boutique retailers and finding an empty store with a sign For Lease posted in the window.  

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Topics: Small Business

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