Every year I release a list of my best, most popular blogs in the previous 365 days that I think occasional readers of my retail sales blog might have missed.
From marketing on Facebook to retail sales training to how to attract and greet your customers, here's how to give great customer service and create an exceptional experience. You can click on the title of the blog or the accompanying picture.
Thank you to all of you who read my thoughts on how to create an exceptional experience for your retail customers. I don't think omnichannel is going to be the norm any time soon. In fact, I believe just the opposite as several surveys say 85% of customers will still visit brick and mortar retailers well into the next decade.
The trouble is most brick and mortar stores just aren't cutting it when it comes to their people skills so shoppers are ordering online rather than shopping.
For that reason, there will be several retailers who won't make it next year but it doesn't have to be you.
Keep focused on what you can do in your four walls, read blogs like this one to stay abreast of retail trends, get yourself some retail sales training either from me in person on my online sales training program SalesRX.
Above all, remember you're just playing a game of retail, one that is difficult to master but that is very fun to play.
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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month
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