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Posts Tagged ‘presentation skills’

Retail Selling Tip: Presentation Is Everything

Discounts. You’ve heard that’s all anyone will open their wallets, purses or smartphones for.  So you jump on the bandwagon.  When that doesn’t work, you offer more.

That fear is often what leads to articles like last week’s Wall Street Journal, Small Retailers Feel Pinch of Big Discounts.

In it one retailer is quoted that they, “will provide 20% to 50% discounts through December. Many of our clients live in Manhattan and if I don’t do something to entice the customers, they … will get a better deal in the city.” Continue reading Retail Selling Tip: Presentation Is Everything »

Retail Customer Service Tip: No Placeholders In Sales Presentation

Graphic Design Placeholder

A placeholder in graphic design is a stand-in for the real image. In retail sales, it is a stand-in for real conversation.

We only have maybe 60 seconds to build trust with a customer so why do your employees willingly waste that time with these phony placeholders?

  • How are you today?
  • Let me know if you need help
  • Looking for anything special?

Why are they placeholders?

Because they don’t move the conversation along. They put off those precious moments when you could be bonding with someone, sharing something about yourself or just enjoying meeting a new person.

Many times this leads to being a robot. We don’t get people to talk to us, in fact they often avoid us.  Continue reading Retail Customer Service Tip: No Placeholders In Sales Presentation »

Pepper Your Sales Presentation to Remove Salt of Insecurity

Ever been at a great dinner and use the salt instead of the pepper? The whole entree is ruined.  This rather lengthy blog is about peppering your sales approach to avoid the salt of insecurity.  A colleague of mine, Carol Spiekerman posted this on her blog recently. I’ll share my comments after but here’s Carol’s Continue reading Pepper Your Sales Presentation to Remove Salt of Insecurity »

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