What is the biggest problem facing quick service restaurants (QSR,) hotels and most all retail?
We’ve devalued our customers. We’ve believed the myths of the Analyticals that the customer just wants to get the room key, the widget, the burrito – FAST. Continue reading 5 Incredibly Easy Things You Can Do To Bring the Holiday Spirit To Your Customers »
I’ve always said, “The body should go when the mind goes.”
Unfortunately, that’s usually six weeks or more later.
Zappos has a program that pays new employees $4000 to quit the company during initial training sessions. The policy is designed to make sure new employees are committed to working at the online retailer beyond just a paycheck.
Is this something you should do? Continue reading Zappos Pays People To Quit – Should you? »
The holidays are almost here so I’ve revised my blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening, they will start a chain of events that become unmanageable.
Retail customer service means avoiding these fifty things that can make the difference between hearing, “I’ll take it,” and “I’m outta here.”
Continue reading Customer Service: 50 Things Retail Employees Should Never Do »
From the time I was in seventh grade until I graduated Glendale High, every summer I toured with my church’s youth choir.
To make it financially feasible, we stayed in host families’ homes for the night before we went off to our next destination. Continue reading The Secret To Saying Thank You: For »
I want to tell you a story about leverage – that force that we use to change our lives.
Two brothers left Ireland bound with hope to America in the 1880s. They landed in Virginia; one brother went south, the other one up into the Appalachian Mountains in southern Virginia. Continue reading To Get Motivated Get Leverage And Thank Your Ancestors »
