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Retail Holiday Management Tip: Don’t Be A Knight

I was at Wal-Mart the other day. Yes, Wal-Mart. Living in a rural area your choices are limited. My razor needed a new part and the one I ordered from Amazon with “expedited shipping” hadn’t arrived.

While checking out, the cashier said, “Good morning,” and proceeded to scan the items. When she got to my impulse buy of blueberries, it wouldn’t scan.

She tried several times…

The label had turned underneath itself so it wouldn’t scan properly.

She tried to pull open the label so it would scan but to no avail.  She then tried manually entering the number.  No good. Continue reading Retail Holiday Management Tip: Don’t Be A Knight »

10 Retail Training Tips For the Holidays

The holidays are here and I’m convinced some of you are going to have banner sales. Why? Because you have set aside the belly-aching and TV watching for action. You don’t have much time so here are my retail training tips:

1) Have a plan. If you haven’t had a formal training program, create one even if it is on a legal pad.  Make it logical with the most basic at the start and the most advanced at the end. Continue reading 10 Retail Training Tips For the Holidays »

Let’s Make A Deal: Disturbing Trend In Retail Sales

When I grew up in the sixties, the holidays were magical and captured in the 1963 hit, “It’s the Most Wonderful Time of the Year.”higbees
Its the most wonderful time of the year
With the kids jingle belling and everyone telling you be of good cheer
Its the most wonderful time of the year

That sense of wonder was immortalized in the classic holiday movie, A Christmas Story as Ralphie and his brother window shop at Higbees department store in Cleveland, Ohio.

Where was the “big deal” then? Where was the rush to discount? Weren’t people struggling in the early 60′s?

According to www.recession.org, “The Early 1960s recession was yet another chapter in the modern economic cycle that has shown its ugly side so many times to the U.S. This recession was characterized by, once again, astronomically high unemployment rates, incredibly high inflation, and a bad Gross National Product rating.”

Yet wonder still lived at Christmas.  Childhood fantasies were embraced. It was about finding the Continue reading Let’s Make A Deal: Disturbing Trend In Retail Sales »

Big Steep Discounts For Holiday Retail Sales Nothing New

I am so tired of the words “crisis”, “fear,” “downward spiral,” “worsening economic news,” etc., that I’ve become numb to whatever words follow. One word that gets used over and over again that really gets my goat, as if it were something fresh and newsworthy is the word “discount.”

Every dire prediction for holiday 2008 has to talk about retailers having to “discount.”

Extra!

Extra! Discounts!

This is not news and hasn’t been news for a long time. Take a look below from the past five years:

From the Boston Globe, November 23, 2008, “Consumers will look for bargain-basement prices to help meet austere budgets, while retailers from Wal-Mart Stores Inc to Saks Inc learn if they have the right products at the right prices.

From the Chicago Tribune, October 29, 2007, “According to a new study by BDO Seidman, LLP, one of the nation’s leading accounting and consulting organizations, almost three-quarters (73%) of chief marketing officers at leading U.S. retailers believe discounting and promotions will be more plentiful this holiday season compared to 2006 due to the current credit crunch.

From CNN, December 11, 2007, “In some instances, consumers say they’re simply turned off by poor customer service or not enough discounting.

From Bloomberg, November 25, 2006, “Holiday discounts this year seem to be locked in a range between 20 to 60 percent.”

From the New York Times, November 28, 2005, “The disparity, analysts said, could indicate a tough season ahead for clothing retailers like Gap and Aéropostale and even deeper discounts for shoppers as the chains scramble to build momentum in the crucial approach to Christmas.

From The Associated Press December 2004, “Retailers are expected to increase discounting before Christmas after a late-buying binge failed to materialize during the weekend, fueling worries that industry profits could be hurt in the fourth quarter”

From CNNMoney, November 28, 2003, “ Despite signs of a pickup in the economy and an improving labor market, consumers don’t appear to be feeling the Yuletide cheer.  The Conference Board in a survey Monday said U.S. households on average are expected to spend $455 on gifts this year, down 5 percent from 2002.  “The 5 percent drop is shocking,” said Delos Smith, economist with the Conference Board, a New York-based business research group. “It indicates that perhaps the consumer tax rebate stimulus that benefited retailers during the back-to-school season has petered out.”  Analysts say it’s the discounters such as Wal-Mart and Target that are expected to ring in the bulk of holiday sales, while department stores will offer the most aggressive promotions.”

Does all of this sound too familiar?  It should – its an easy story to tell every year at this time of the year. That won’t stop any number of news sources from touting retailers “aggressive discounts needed to lure customers this holiday season” and how they aren’t working.  Look for those stories this Thursday, Friday, Saturday, Sunday and Monday. 

I’ll continue my thoughts on discounting in my next post about why people discount. Stay tuned!