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To Find Good Retail Locations: Check the Trash

22_suburbia1“Is now a good time to open a retail business?” I get questions like this a lot. If you have the money, the intelligence and desire to make it work -yes. Much like deciding to have a child or get married, it is your conviction that makes the difference.

If you want to open a retail business because you, “think it will be fun,” “want something to do,” or feel a need for “a change,” don’t do it. It would be like going into a bar at closing time, finding the worst possible person for you and then marrying them. If you think a divorce could be messy, wait until you see what happens to get out of a five or ten-year lease!

Part of your retail success will come in choosing a location; you don’t want to be 100 yards from success. Rent could be cheaper around the corner, on the backside of the development or in an older center but there’s a reason rent is cheaper – less traffic and visibility.  You’ll have to advertise more to get people to just find you so there rarely is any savings.

When I was helping select locations for a franchise, new franchisees would pitch me why a development was so good, “… and it’s surrounded by million dollar homes.”  After awhile, I began to question just how many “million dollar homes” an area could afford.

Now we know – few. In fact many of those homes are still vacant or being rented. Here’s a tip for you looking at locations with leasing agents who might be selling you on a bill of goods about an area: check the trash.

WasteManagementRecycling

With so many abandoned homes in major markets like California, Florida and the like, you want to know how many customers you could actually count on in your two-mile trade area.

Here’s how: Find out the trash collection days and times for your intended area.  Go and observe how many have put their trash out prior and you’ll have a good indication of how dynamic your neighborhood really is.

Is now a good time to open a retail business? It can be if you use tricks like these to make sure you aren’t sold a bill of goods.

Small Business Week And Small Business Owner Crisis

nsbwIt’s Small Business week starting Monday.  All kinds of sites, magazines and newspapers will be acknowledging the job that small businesses do to contribute to America’s success. And they should.

It isn’t easy and during a recession, small business owners are bound to come face-to-face with a critical choice.

This is the same choice franchisees would face within a tough few months after opening when I was COO and CMO of a franchisor.  They would tell me they were in crisis, weren’t making money and were going back to their corporate job “to pay the bills.”

At that point they left their store to an employee or family relation who had no reason to make it work. Those people were placeholders where the owner needed firecrackers.

It was a slippery slope from them on. Quality, guest satisfaction and cleanliness issues quickly cropped up.  Next it became difficult to find the owner at all because they would work nights or Sunday mornings – when it wasn’t busy and couldn’t really manage the crew.  They’d try to justify it to me by saying they were still “in their store.”

Next came  word they were buying their supplies at Sam’s Club or Costco to save a few bucks.  Then staffing levels dropped.

It was  sad to watch yet it happens all the time with businesses, services and franchisees, they couldn’t keep up with the demands to grow business because all they could see was money bleeding out of their bank accounts.

While I attended Glendale High School,  I was in a production of Godspell.  One of the characters made the point, “No man can serve two masters. He will either love the first and hate the second (they jumped into someone’s arms) or hate the first and love the second” (sneers and jumps out of the first person’s arms to the other.)  You can’t be in two places equally.

I know this from experience, I heard the siren call of a corporate job and left my consultant business a distant second for a title and regular paycheck.  I wish I hadn’t done that because it sapped my creativity to further my own business which became, by default more of a hobby. The smartest thing I ever did was give notice and say, “I believe in myself.”

When I was on MSNBC this week, the question was asked, “What would you tell a person who wanted to start a new business, but didn’t want to give up the safety of their day job?”

Here’s my advice: If you have a plan, a talent, the means and the drive – quit and follow your dream. Don’t listen to the siren song any longer.  But don’t think you can just quit without a plan and be successful.

If you’ve jumped away from the safety of a steady job already, don’t go back. While it may seem easier, it will ruin your chances of your own business making it.

Small business owners are by nature optimistic and resilient and worth celebrating every day.  Don’t give into fear – you can do this!

By the way, you can watch the first interview ever given by Karen Mills, the new SBA Administrator on MSNBC’s Your Business this Sunday, May 17 at 7:30am EST/4:30am PST so set your DVR’s. I’m on as well answering your questions.  The program repeats the following Saturday a half hour earlier; check local listings.

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