The old adage, “The path to hell is paved with good intentions” is not relevant anymore. The path to hell is found at an airport. 
I had enjoyed an exciting couple days with my luxury client’s best ambassadors. Lots of leading, learning, and laughs. Got it? I was jammin’, juiced, joyful. Continue reading A Preview of Retail Hell »
Beware, there’s a new character in retail…
I call them PN for Prince (or Princess) Nice.
PNs start off by telling customers, “Here’s whats on sale.” Which reads, “I think we’re overpriced so I’m being nice to show you the cheap stuff.” No mention of what is new or different.
That can affect profits, no doubt. But not like the most damaging of all of PNs words… Continue reading Retail Sales: The Cost of a “Nice” Salesperson: 7% »
Where were you when it last happened? At home watching TV? Attending a family birthday party? On vacation with a drink in one hand and enjoying a relaxing tropical paradise …
The fear starts when the phone rings and your caller ID shows it is your business. You are snapped out of pleasant feelings into the “fight or flight” mode so you answer, “What’s wrong?”
Or …
You just got into the office, put your keys on the desk and an employee says, “We have to talk.” Continue reading The Worst Thing To Hear From An Employee »
The Wall Street Journal recently ran a story, Mobile Apps Draw in Shoppers, Marketers. In it were highlighted successes such as this, “On the Monday after Thanksgiving, for example, Shopkick offered triple the regular number of reward points to its users at one retailer and found a 68% increase from the previous day in people using the app in participating stores.”
Just more checkins is a success?
But if those checkins don’t lead to additional purchases, what’s the point? Continue reading Mobile Apps: A Sign Of How Far The Retail Experience Has Fallen »
Take Your Tongue Out of My Mouth, I’m Kissing You Goodbye
How many times have you been blind-sided when one of your best employees comes to you in the middle of a project, a record month, a promotion and told you they were ‘outta there’?
We’ve all had that nightmare. In hindsight, were there signs you should have seen?
Could it have been prevented?
John Denver wrote a cheeky song that described how sometimes we think everything is going great when, in reality, they are not. You can see the grainy video here 
Continue reading How You Can Tell When An Employee Is Going To Quit »
