I was training a group of about twenty store retail store managers. I was highlighting the differences between the four personality types; the Driver, Analytical, Expressive and Amiable. I spoke about extensively the Driver. That’s because I am one.
Characteristics of the Driver include a bit of an aggressive nature, results oriented, “cut to the chase” mentality. (Think: Donald Trump.) These are strengths that can lead others to see the Driver as blunt, domineering and risk takers.
We were all to go out to a local restaurant. The client’s coordinator had us fill out one of four choices of entree and soup or salad and dressing choice by noon and faxed to the restaurant to save time. Continue reading Customer Service How To Avert A Driver Personality Blow Up »