
See why Bob's passion and tell-it-like-it-is persona make him an in-demand media guest.
Watch Bob in the media »
Engaging presentations on retail management, customer service, marketing and sales.
Learn about Bob's presentations »Greeting a customer should be connected as a building block toward gaining their trust, so make sure the people you are stationing out front are only the beginning of the...
If the customer can't quickly get why one product is better than the other, they become overwhelmed and put blinders on. Continue reading →
