Comments on: Retail Selling Tips: How to Turn a Sale Around http://www.retaildoc.com/blog/tips/ The Retail Doctor Tue, 07 Feb 2012 01:26:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: bobphibbshttp://www.retaildoc.com/blog/tips/#comment-22132 bobphibbs Thu, 26 May 2011 13:22:21 +0000 http://www.retaildoc.com/blog/?p=3366#comment-22132 OK so if you came in my store with arms crossed Heather, honestly, I probably wouldn't be as likely to see you as approachable. Just sayin...As to behavior, I think what is important is to notice the changes from the points in the sale where you are building trust, laughing, etc and when you get to the features and benefits, delivery or close of the sale. Does that make sense? OK so if you came in my store with arms crossed Heather, honestly, I probably wouldn’t be as likely to see you as approachable. Just sayin…

As to behavior, I think what is important is to notice the changes from the points in the sale where you are building trust, laughing, etc and when you get to the features and benefits, delivery or close of the sale. Does that make sense?

]]> By: Heather Stranghttp://www.retaildoc.com/blog/tips/#comment-22083 Heather Strang Wed, 25 May 2011 19:54:41 +0000 http://www.retaildoc.com/blog/?p=3366#comment-22083 Bob,Excellent examples here - making sure you know what the customer wants is key before launching off into a sales diatribe.The body language cues are interesting as well - but as an always cold person, I often cross my arms to keep myself warm - not to close off - how can folks tell if someone is physically protecting or if it's symptomatic of something bigger?-Heather :) Bob,

Excellent examples here – making sure you know what the customer wants is key before launching off into a sales diatribe.

The body language cues are interesting as well – but as an always cold person, I often cross my arms to keep myself warm – not to close off – how can folks tell if someone is physically protecting or if it’s symptomatic of something bigger?

-Heather :)

]]> By: bobphibbshttp://www.retaildoc.com/blog/tips/#comment-322 bobphibbs Sun, 13 Dec 2009 16:25:37 +0000 http://www.retaildoc.com/blog/?p=3366#comment-322 LOVE THAT! Great example. I keep toying with a posting about humor but it is difficult to tell people "how" to do it just being open to the moment like you are is important. Thanks for your comments! LOVE THAT! Great example. I keep toying with a posting about humor but it is difficult to tell people “how” to do it just being open to the moment like you are is important. Thanks for your comments!

]]> By: Linda Abrams Fleminghttp://www.retaildoc.com/blog/tips/#comment-321 Linda Abrams Fleming Sat, 12 Dec 2009 12:25:33 +0000 http://www.retaildoc.com/blog/?p=3366#comment-321 Bob, I learned in some training program, can't remember the name, to always "ask permission." When showing a carpet sample, I ask if the color and texture suits them. Then I ask permission if I can tell them about about the stain protection and wear warranties. Most clients will say yes. My sentences are concise. I back up my info with the info on the back of the label.Always introduce some humour, sometimes I say, "I know your baby will never throw his bottle across the living room...or your kitty never throws up." This usually gets my client to look at me and we have eye contact.Works for me!Linda Bob,
I learned in some training program, can’t remember the name, to always “ask permission.” When showing a carpet sample, I ask if the color and texture suits them. Then I ask permission if I can tell them about about the stain protection and wear warranties. Most clients will say yes. My sentences are concise. I back up my info with the info on the back of the label.

Always introduce some humour, sometimes I say, “I know your baby will never throw his bottle across the living room…or your kitty never throws up.” This usually gets my client to look at me and we have eye contact.

Works for me!

Linda

]]> By: bobphibbshttp://www.retaildoc.com/blog/tips/#comment-320 bobphibbs Thu, 03 Dec 2009 02:21:33 +0000 http://www.retaildoc.com/blog/?p=3366#comment-320 Right on Donna, good self-observation. To the right customer, that approach can be spot-on-it's the ability to talk like the customer needs to hear us, that will make the sale. Look for more of these insights in my new book coming out in April. Thanks for posting! Right on Donna, good self-observation. To the right customer, that approach can be spot-on-it’s the ability to talk like the customer needs to hear us, that will make the sale. Look for more of these insights in my new book coming out in April. Thanks for posting!

]]> By: donnahttp://www.retaildoc.com/blog/tips/#comment-319 donna Thu, 03 Dec 2009 00:52:28 +0000 http://www.retaildoc.com/blog/?p=3366#comment-319 bob, i think i may be guilty of the too much info sin. i sell high end fashion and know everything there is to know about a product, and i often think that educating the customer on the quality will sell the product. what i need to find out more about is how to appeal to the emotion that brought them in the door in the first place. bob, i think i may be guilty of the too much info sin.
i sell high end fashion and know everything there is to know about a product, and i often think that educating the customer on the quality will sell the product. what i need to find out more about is how to appeal to the emotion that brought them in the door in the first place.

]]> By: uberVU - social commentshttp://www.retaildoc.com/blog/tips/#comment-318 uberVU - social comments Tue, 01 Dec 2009 21:48:19 +0000 http://www.retaildoc.com/blog/?p=3366#comment-318 <strong>Social comments and analytics for this post...</strong>This post was mentioned on Twitter by TheRetailDoctor: New blog post: Retail Selling Tips: How to Turn a Sale Around http://www.retaildoc.com/blog/retail-sales-training/tips... Social comments and analytics for this post…

This post was mentioned on Twitter by TheRetailDoctor: New blog post: Retail Selling Tips: How to Turn a Sale Around http://www.retaildoc.com/blog/retail-sales-training/tips...

]]>