Comments on: Retailers: Welcome Technology & The iPhone Apps http://www.retaildoc.com/blog/technology/apps Retail and Small Business Blog by Bob Phibbs Wed, 10 Mar 2010 20:19:32 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Tweets that mention Retailers: Welcome Technology & The iPhone Apps | Bob Phibbs, the Retail Doctor® blog at Retaildoc.com -- Topsy.com http://www.retaildoc.com/blog/technology/apps/comment-page-1#comment-506 Tweets that mention Retailers: Welcome Technology & The iPhone Apps | Bob Phibbs, the Retail Doctor® blog at Retaildoc.com -- Topsy.com Tue, 03 Nov 2009 02:27:50 +0000 http://www.retaildoc.com/blog/?p=3262#comment-506 [...] This post was mentioned on Twitter by BobPhibbs and Jeff Roster, GetItDone. GetItDone said: Retailers: Welcome Technology & The iPhone Apps http://bit.ly/R6pk6 #business [...] [...] This post was mentioned on Twitter by BobPhibbs and Jeff Roster, GetItDone. GetItDone said: Retailers: Welcome Technology & The iPhone Apps http://bit.ly/R6pk6 #business [...]

]]> By: Phil Wrzesinski http://www.retaildoc.com/blog/technology/apps/comment-page-1#comment-505 Phil Wrzesinski Mon, 02 Nov 2009 20:24:18 +0000 http://www.retaildoc.com/blog/?p=3262#comment-505 Bob, Great advice as always. The price shoppers have been coming into our stores for years. This app just helps us identify them. And although some won't buy from you, some will. And either way, they WILL TALK about you. Price shoppers are big on word of mouth. So, kill 'em with kindness. Give them info the phone can't deliver. Tell them why or how that info is relevant. The end result is that no matter if they buy from you or not, they'll talk kindly about you to their friends. Would you rather have them say, "Yeah they're a friendly, knowledgeable store - expensive - but they know their stuff." or "What a bunch of jerks - overpriced jerks at that." Phil Bob,

Great advice as always.

The price shoppers have been coming into our stores for years. This app just helps us identify them. And although some won’t buy from you, some will. And either way, they WILL TALK about you. Price shoppers are big on word of mouth.

So, kill ‘em with kindness. Give them info the phone can’t deliver. Tell them why or how that info is relevant. The end result is that no matter if they buy from you or not, they’ll talk kindly about you to their friends.

Would you rather have them say, “Yeah they’re a friendly, knowledgeable store – expensive – but they know their stuff.”

or

“What a bunch of jerks – overpriced jerks at that.”

Phil

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