Comments on: Retail Industry Beware: Don’t Assume The Customer Wants The Cheaper Option http://www.retaildoc.com/blog/retail-sales/cheaper Retail and Small Business Blog by Bob Phibbs Tue, 27 Jul 2010 12:10:15 +0000 hourly 1 http://wordpress.org/?v=3.0 By: bobphibbs http://www.retaildoc.com/blog/retail-sales/cheaper/comment-page-1#comment-719 bobphibbs Tue, 22 Dec 2009 13:46:07 +0000 http://www.retaildoc.com/blog/?p=3364#comment-719 EXCELLENT point SC! I've done the same; it's like, "if you don't care enough to sell it to me then I won't buy it." Thanks! EXCELLENT point SC! I’ve done the same; it’s like, “if you don’t care enough to sell it to me then I won’t buy it.” Thanks!

]]> By: Sc http://www.retaildoc.com/blog/retail-sales/cheaper/comment-page-1#comment-718 Sc Tue, 22 Dec 2009 09:12:57 +0000 http://www.retaildoc.com/blog/?p=3364#comment-718 A little late on the draw here (I'm behind on my blog reading), but I've noticed a related phenomenon where salespeople can't be bothered to explain why the more expensive option is better. There have been multiple instances in which I was ready, willing and able to spend significantly more than what the cheapest option cost, if I felt that the more expensive one was truly better. But when I asked the salesperson to explain the benefits of the expensive item, they either didn't know, or showed so little enthusiasm for it that I got the sense they thought I'd be stupid to buy it. Sometimes, this annoys me enough that I walk out of the store without buying *anything*. Not only did they miss out on the upsell; they lost the entire sale. A little late on the draw here (I’m behind on my blog reading), but I’ve noticed a related phenomenon where salespeople can’t be bothered to explain why the more expensive option is better. There have been multiple instances in which I was ready, willing and able to spend significantly more than what the cheapest option cost, if I felt that the more expensive one was truly better. But when I asked the salesperson to explain the benefits of the expensive item, they either didn’t know, or showed so little enthusiasm for it that I got the sense they thought I’d be stupid to buy it. Sometimes, this annoys me enough that I walk out of the store without buying *anything*. Not only did they miss out on the upsell; they lost the entire sale.

]]> By: Retail Industry Beware: Don't Assume The Customer Wants The … Retail Marketing http://www.retaildoc.com/blog/retail-sales/cheaper/comment-page-1#comment-685 Retail Industry Beware: Don't Assume The Customer Wants The … Retail Marketing Sat, 12 Dec 2009 05:06:07 +0000 http://www.retaildoc.com/blog/?p=3364#comment-685 [...] here to read the rest:  Retail Industry Beware: Don't Assume The Customer Wants The … By admin | category: retail industry | tags: assuming-customers, cheaper, merch, [...] [...] here to read the rest:  Retail Industry Beware: Don't Assume The Customer Wants The … By admin | category: retail industry | tags: assuming-customers, cheaper, merch, [...]

]]> By: uberVU - social comments http://www.retaildoc.com/blog/retail-sales/cheaper/comment-page-1#comment-684 uberVU - social comments Sat, 12 Dec 2009 03:48:58 +0000 http://www.retaildoc.com/blog/?p=3364#comment-684 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TheRetailDoctor: New blog post: Retail Industry Beware: Don't Assume The Customer Wants The Cheaper Option http://bit.ly/69C452... Social comments and analytics for this post…

This post was mentioned on Twitter by TheRetailDoctor: New blog post: Retail Industry Beware: Don’t Assume The Customer Wants The Cheaper Option http://bit.ly/69C452...

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