http://www.retaildoc.com/blog/jugglers/ The Retail Doctor Fri, 04 May 2012 19:07:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://www.retaildoc.com/blog/jugglers/#comment-258 Susan Landa Thu, 27 Aug 2009 20:18:09 +0000 http://www.retaildoc.com/blog/?p=2799#comment-258 I like your pool table analogy. I set up my store's floor plan like a pin ball machine, since it is a long & narrow space. There are some round displays in the center. Every time a customer "hits" or "bumps" the side or center displays, I hear the ding, ding, ding of the machine and see it translate to sales. I always train my employees not to cluster. Especially during Christmas when we have more employees, I'm on the floor making sure it doesn't happen. I also use the analogy of juggling, as well as the "sales dance" because some customers may want to do a tango and some may want to do a jitter bug- so the employee will have to adjust accordingly. And my final analogy is "looking for windows of opportunity" to approach and engage customers. I like your pool table analogy. I set up my store’s floor plan like a pin ball machine, since it is a long & narrow space. There are some round displays in the center. Every time a customer “hits” or “bumps” the side or center displays, I hear the ding, ding, ding of the machine and see it translate to sales. I always train my employees not to cluster. Especially during Christmas when we have more employees, I’m on the floor making sure it doesn’t happen. I also use the analogy of juggling, as well as the “sales dance” because some customers may want to do a tango and some may want to do a jitter bug- so the employee will have to adjust accordingly. And my final analogy is “looking for windows of opportunity” to approach and engage customers.

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