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Will Retail Hasten the Arrival of the Cyborgs? Pt II

Second in a series of posts on technology and humanity in retail sales

retail sales trainingWho are the customers who walk through your door? Are they already cyborgs?

NO!

Every one is a person who has a mom who has Alzheimer’s, who has a kid who is in rehab or has a dad who lost their job, or whatever.  Their mom could just have just won the All-star game, their brother could have finished his first book of poetry or together they might have completed a 5 mile walk to help cure AIDS.

Our humanity is what connects us to each other, not a machine. Continue reading Will Retail Hasten the Arrival of the Cyborgs? Pt II »

Will Retail Hasten the Arrival of the Cyborgs? Pt 1

First in a series of posts on technology and humanity in retail sales training

Retail Sales TrainingYour job is to create an exceptional experience for everyone who walks into your store. That’s the mark.

That means people who purchase from you would crawl naked over broken glass to come back and have that experience again. Continue reading Will Retail Hasten the Arrival of the Cyborgs? Pt 1 »

Retail Sales Training – How To Be Profitable: Upsell During Your Sales Events

I was at Macy’s Herald Square a while ago. It was incredible.  The store was full of shoppers.

Macys Herald Square, New York City

I stopped at a display of gloves.  I needed a new pair as its getting below freezing in upstate.  Continue reading Retail Sales Training – How To Be Profitable: Upsell During Your Sales Events »

Your Greeting: How To Be Interesting In Retail Sales

What is the point of the first words of your greeting to a customer?

  • A. So customers know you work there and are available.
  • B. To put potential thieves on notice that you are watching.
  • C. To be be nice.
  • D. None of the above.

The correct answer is, Continue reading Your Greeting: How To Be Interesting In Retail Sales »

How To Deal With A Bad Salesperson on Your Payroll

Do you remember the MTV awards last year? On what was a particularly well crafted evening of entertainment with a good mix of humor, tears and celebration came the truck driver persona of Elinor Burkett . Continue reading How To Deal With A Bad Salesperson on Your Payroll »

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