Instead of complaining about the state of the economy in general and retail in particular, go out on your sales floor and see the folly of your “customer service” program as employees text each other how bored they are.
Don’t stoop to the level of pettiness like the RNC now or like Radio Shack did two years ago when they fired people by email. Or the big box who called their senior managers into a conference room telling them a few people would be let go by receiving a text during the meeting.
The setup: two well-respected economists give their facts and figures and talk about the upcoming holiday season. After twenty minutes of doom and gloom, it was the Retail Doc’s turn. Yes, there is a fire in the economy that is going to burn poor businesses but it doesn’t have to be you.
But what he missed was showing Stephanie how much of her money was sitting there on the floor. He should have had them do an inventory by category (at retail prices) and compare her sales to inventory to find her turn. It’s one of the most obvious basics to understanding retail profitability
Why is it that such a rumor could devastate a major airline? People want to believe the worst. Reality shows have ramped up the hysteria about everything. Hysteria is the new calm.
Fire the Carol Anderson’s of the world for your own sake. If you are Carol, get some help. We all have a cousin who’s getting a divorce, or a father in a hospital bed alone, sick and yet we can’t change the inevitable, have an autistic child, a suicidal family member, fill in the blank – we don’t need you to bring your drama and bad attitude into our lives on a daily basis. Cynicism isn’t funny or something to be tolerated in this day and age.
Zappos has a program that pays new employees $1,500 to quit the company during initial training sessions. The policy is designed to make sure new employees are committed to working at the online retailer beyond just a paycheck. Is this something you could afford to do? Of course! Known to Zappos’ veterans as “the offer,” [...]
