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How You Can Tell When An Employee Is Going To Quit

Take Your Tongue Out of My Mouth, I’m Kissing You Goodbye

How many times have you been blind-sided when one of your best employees comes to you in the middle of a project, a record month, a promotion and told you they were ‘outta there’?

We’ve all had that nightmare. In hindsight, were there signs you should have seen?

Could it have been prevented?

John Denver wrote a cheeky song that described how sometimes we think everything is going great when, in reality, they are not. You can see the grainy video here Continue reading How You Can Tell When An Employee Is Going To Quit »

Retail Holiday Management Tip: Don’t Be A Knight

I was at Wal-Mart the other day. Yes, Wal-Mart. Living in a rural area your choices are limited. My razor needed a new part and the one I ordered from Amazon with “expedited shipping” hadn’t arrived.

While checking out, the cashier said, “Good morning,” and proceeded to scan the items. When she got to my impulse buy of blueberries, it wouldn’t scan.

She tried several times…

The label had turned underneath itself so it wouldn’t scan properly.

She tried to pull open the label so it would scan but to no avail. She then tried manually entering the number. No good. Continue reading Retail Holiday Management Tip: Don’t Be A Knight »

Six Reasons You Need A Retail Coach

I used to be a body builder in high school and throughout my twenties. That’s because I used to look like this in Jr. High; ET had bigger arms.

The year before this picture was taken, I wore a 33 waist with 27″ length . Over that summer I became a 27 waist and 33″ length.

I hated the way I looked and knew I had to get help. I paid a trainer to give me the body that would give me confidence. I had read many of the books on nutrition and joined a gym but it wasn’t giving me the results I wanted. I needed a fitness consultant who could make my dreams come true. Continue reading Six Reasons You Need A Retail Coach »

Do You Have An Employee Like BP?

No, I don’t mean like Bob Phibbs.

Did you catch the BP oil hearings yesterday? Seems they had 760 Willful and Flagrant violations while all other refineries had only one. Imagine if you had an employee like that.

They arrive late one morning, you call them on it.
The next morning they arrive late, you write them up.
The next morning they arrive late, you write them up.
The next morning they arrive late, you write them up.
The next morning they arrive late, you write them up.
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On the anniversary morning of their first year with you, they arrive late, you write them up.

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On the anniversary of their second year with you, they arrive late, you write them up. “This time,” you think “they’ll change.”

The next morning they arrive late, you write them up.
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The next morning they arrive late, you write them up.
The next morning they arrive late, you write them up.
The next morning they arrive late, you write them up.
The next morning they arrive late, you write them up for the 760th time.

When did the employee learn that write-ups meant nothing?

So many times the information is staring in our faces that the employee (company) is not cutting it. If you are a Thinker personality, you may feel like “writing them up,” will make a change. It may but only if it has teeth.

Here’s the easy way to do it:

Make a policy, three written warnings and you’re out.
Note whatever happened and when
When you have time that day, make out a written warning with just the facts, how it impacted your business, what behavior needs to be changed, consequences if it happens again.
Before the employee leaves, go over it with them. Have them sign they understand and enter their comments if they wish.
File it away.

Too many times we give people fifth, sixth and seventh chances when the employee obviously knows nothing will happen.

Don’t wait for a disaster like the BP spill to make you go back to your employee records and find many more instances of poor behavior. Stay on top of it and you’ll have a crew that understands consequences for bad behavior.

Learn how to manage a great sales team in my new book, The Retail Doctor’s Guide to Growing Your Business.

5 Tips For How Businesses Should Respond to Disasters

I was working with a small chain of coffee houses on the West Coast the morning of 9/11. As the towers fell I was the confused, scared and riveted to the cable news channels. What was next? What did they know? When could we return to normal?

Reports were surfacing that all Starbucks were closing. I called the founder of the company who, due to a home remodel had been at his sister-in-laws without a TV. We decided we had to keep the stores open, people would want to talk. Could the employees bring in TVs? No.

I hesitated writing a blog about gulf coast retailers when the disaster hasn’t officially landed, but was approached for comment yesterday about what could businesses do to return to normal. My list is short:

1- DON’T put your TV in the shop, office or waiting room so everyone is reminded of the problem. If people are in your shop, they are interested in shopping.

2- DO offer your location as a collection point for local volunteers, updated information for how to help, or use your FB account to spread the word. You could also provide trash bags, buckets, brooms, sponges, rags, and so forth.

3- DO donate water or food to volunteers. Just see where they are working, order some food and bring it down, stay long enough to clean it all up too – they don’t need any more work.

4- Yes, you and your crew can help cleanup if that is appropriate, even wearing logo shirts but don’t do a press release. It isn’t about “look at how noble we are” as much as being good neighbors. Watch how BP handles this one -ads or action.

5- Rally the spirit of hope and talk about that with other merchants and customers. Don’t be Pollyanna, but whatever you do don’t run around talking about how the shrimp industry is going to die or worse. No one shops with nervous Nellie rattling the cage.

Bad things will always affect us. I remember when Ronald Reagan got shot in the 80′s, the mall was virtually dead where I worked – but there were shoppers. We told the few who came in we had a “Reagan got shot sale.” Black humor to be sure but shopping is supposed to be fun, not work, not reality, and not a downer. Don’t add to the fear but work to making your community better.

What tips would you have for retailers in the gulf?

Learn more about improving your business here.

Archive for the ‘Management’ Category

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Six Reasons You Need A Retail Coach

Do You Have An Employee Like BP?

5 Tips For How Businesses Should Respond to Disasters

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