Home » Blog » Blog » Management
Bob Phibbs' Retail Sales Blog

Archive for the ‘Management’ Category

Zappos Pays People To Quit – Should you?

I’ve always said, “The body should go when the mind goes.”

Unfortunately, that’s usually six weeks or more later.

Zappos has a program that pays new employees $4000 to quit the company during initial training sessions. The policy is designed to make sure new employees are committed to working at the online retailer beyond just a paycheck.

Is this something you should do?   Continue reading Zappos Pays People To Quit – Should you? »

The Secret To Saying Thank You: For

From the time I was in seventh grade until I graduated Glendale High, every summer I toured with my church’s youth choir.

To make it financially feasible, we stayed in host families’ homes for the night before we went off to our next destination. Continue reading The Secret To Saying Thank You: For »

Personality Test: Are You A Driver, Expressive, Analytical or Amiable?

Ever seen HBO’s series Sex and the City? Those four women are archetypes for the personality styles first identified by the ancient Greeks.

The search to understand others has existed since the beginning of time.  Why? Because we have noticed certain types of people are easy to deal with and others just, well,  aren’t.

Have you had that exasperating moment when you were trying to train someone and you finally said, “I just don’t know how to reach them!”

Or maybe you had a boss that just got under your skin nitpicking everything you did?

Years ago I learned the power of knowing my own personality style, and I’ve found it helpful to not only manage employees better, but also advance my retail sales training and consulting programs.

No matter what your business, you should know which of the four personality styles best represent you. Once you know that you will be able to understand:

  • What ticks you off is as much your fault as the other person’s and why.
  • Which personalities you’ll feel comfortable with-and which ones you probably won’t hire.
  • Which personality style you could most use help from.

No, it’s not scientific because ultimately it is a self-test – you’ll be the one saying its right or wrong. But I’ve found couples understanding their relationships better, business owners clarifying their understanding of the opportunities to grow their business and employees able to sell to all four types by becoming a chameleon.

So what do you have to lose?

Take the personality quiz and you’ll be presented with additional information about the Driver, the Analytical, the Expressive and the Amiable.

 

 

What to Do When Your Employee Quits

We’ve all been there. You just got into the office, put your keys down and an employee drops the bomb, “I quit.”

It might have come out of the blue from one of your best employees. Or, maybe it came from an employee that you’ve never gotten along with. Regardless of the reasoning, it’s never a positive experience to have one of your employees unexpectedly quit. Continue reading What to Do When Your Employee Quits »

Retail Management Tip: Avoid Humiliating Terminated Employee

I had a high school teacher who told us our term papers were all so bad, we could retrieve them ourselves. 

He had placed them in the trash can.

I can’t imagine doing that to another person these days.  But I did something similar nearly thirty years ago… Continue reading Retail Management Tip: Avoid Humiliating Terminated Employee »

Sign upSign up to get monthly tips and tricks delivered to your inbox direct from The Retail Doctor®, Bob Phibbs.