Comments on: Customer Service: 50 Things Retail Employees Should Never Do http://www.retaildoc.com/blog/50holidays/ The Retail Doctor Fri, 04 May 2012 19:07:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: M.B. http://www.retaildoc.com/blog/50holidays/#comment-43830 M.B. Tue, 17 Jan 2012 20:00:10 +0000 http://www.retaildoc.com/blog/?p=3309#comment-43830 I agree with most of these, however, if your manager cannot treat the associates with respect, do not expect to uphold these values. We are also people, even if we are not customers and treating us badly will not help your sales. I agree with most of these, however, if your manager cannot treat the associates with respect, do not expect to uphold these values. We are also people, even if we are not customers and treating us badly will not help your sales.

]]> By: bobphibbs http://www.retaildoc.com/blog/50holidays/#comment-41570 bobphibbs Wed, 14 Dec 2011 14:59:29 +0000 http://www.retaildoc.com/blog/?p=3309#comment-41570 Wow Marissa you are so right. Impatience with people who are not like you is rampant in the service industry. Maybe I should do a companion piece - I'll ask my Facebook fans to help develop it. Thanks again Marissa! Wow Marissa you are so right. Impatience with people who are not like you is rampant in the service industry. Maybe I should do a companion piece – I’ll ask my Facebook fans to help develop it. Thanks again Marissa!

]]> By: Marissa http://www.retaildoc.com/blog/50holidays/#comment-41569 Marissa Wed, 14 Dec 2011 14:46:28 +0000 http://www.retaildoc.com/blog/?p=3309#comment-41569 I would like to make a similar list of how customer's should behave. I work in retail and it made me much more aware of how I treat those in the service industry. I have had customers be so insensitive and ignorant that they literally make my employees cry by inferring that they are dumb or don't speak the language because they are an ethnic minority. Its simple things like responding when we say "hello". Also, it is polite to start an interaction with "hello", or I would even settle for "excuse me..." before just blurting out "where is the...?" If you have a full drink, please dont throw it into the trash can. If you throw a piece of garbage at the can and miss, please try again. Overall, remember that we are people too with feelings. I would like to make a similar list of how customer’s should behave. I work in retail and it made me much more aware of how I treat those in the service industry. I have had customers be so insensitive and ignorant that they literally make my employees cry by inferring that they are dumb or don’t speak the language because they are an ethnic minority. Its simple things like responding when we say “hello”. Also, it is polite to start an interaction with “hello”, or I would even settle for “excuse me…” before just blurting out “where is the…?” If you have a full drink, please dont throw it into the trash can. If you throw a piece of garbage at the can and miss, please try again. Overall, remember that we are people too with feelings.

]]> By: Buenas prácticas para personal de contacto durante las vacaciones de navidad | http://www.retaildoc.com/blog/50holidays/#comment-41513 Buenas prácticas para personal de contacto durante las vacaciones de navidad | Tue, 13 Dec 2011 12:57:54 +0000 http://www.retaildoc.com/blog/?p=3309#comment-41513 [...] colectivo, os presento  las recomandaciones de Bob Phibbs (que se hace llamar el Retail Doctor) en su blog para el personal de contacto en las [...] [...] colectivo, os presento  las recomandaciones de Bob Phibbs (que se hace llamar el Retail Doctor) en su blog para el personal de contacto en las [...]

]]> By: Sheila Oranch http://www.retaildoc.com/blog/50holidays/#comment-41360 Sheila Oranch Fri, 09 Dec 2011 16:20:57 +0000 http://www.retaildoc.com/blog/?p=3309#comment-41360 Our business is hospitality and we have had experience in retail. These tips are valuable for anyone serving the public. Smiles are good investments--the more you give the more you get. Respect your work, your self and your colleagues. Your positive attitude makes you feel better and helps you be successful. MAKE it a great day! Our business is hospitality and we have had experience in retail. These tips are valuable for anyone serving the public. Smiles are good investments–the more you give the more you get. Respect your work, your self and your colleagues. Your positive attitude makes you feel better and helps you be successful. MAKE it a great day!

]]> By: bobphibbs http://www.retaildoc.com/blog/50holidays/#comment-40754 bobphibbs Thu, 01 Dec 2011 13:24:16 +0000 http://www.retaildoc.com/blog/?p=3309#comment-40754 Great to hear Marci and thanks for commenting! - Bob Great to hear Marci and thanks for commenting! – Bob

]]> By: Marci Rasmussen http://www.retaildoc.com/blog/50holidays/#comment-40753 Marci Rasmussen Thu, 01 Dec 2011 13:22:44 +0000 http://www.retaildoc.com/blog/?p=3309#comment-40753 Love, Love this. I own Especially For You Flowers in Salt Lake and I try to practice these daily. Would like to add : Stop back in, we get new arrivals daily. Hand them your business card, if you have a website it should be on it and let them know of any upcoming events in your area. ie: Holidays on Broadway is Friday night, treats, music and fun! Love, Love this. I own Especially For You Flowers in Salt Lake and I try to practice these daily. Would like to add : Stop back in, we get new arrivals daily. Hand them your business card, if you have a website it should be on it and let them know of any upcoming events in your area. ie: Holidays on Broadway is Friday night, treats, music and fun!

]]> By: John http://www.retaildoc.com/blog/50holidays/#comment-40668 John Wed, 30 Nov 2011 19:42:41 +0000 http://www.retaildoc.com/blog/?p=3309#comment-40668 They should always end the sale with a Thank You They should always end the sale with a Thank You

]]> By: Tweets that mention 50 Things Specialty Retail Employees Should Never Do During the Holidays | Bob Phibbs, the Retail Doctor® blog at Retaildoc.com -- Topsy.com http://www.retaildoc.com/blog/50holidays/#comment-299 Tweets that mention 50 Things Specialty Retail Employees Should Never Do During the Holidays | Bob Phibbs, the Retail Doctor® blog at Retaildoc.com -- Topsy.com Tue, 10 Nov 2009 16:32:51 +0000 http://www.retaildoc.com/blog/?p=3309#comment-299 [...] This post was mentioned on Twitter by Cape Cod Chamber, GetItDone GTD News. GetItDone GTD News said: 50 Things Specialty Retail Employees Should Never Do During the Holidays http://bit.ly/4FWrpV #business [...] [...] This post was mentioned on Twitter by Cape Cod Chamber, GetItDone GTD News. GetItDone GTD News said: 50 Things Specialty Retail Employees Should Never Do During the Holidays http://bit.ly/4FWrpV #business [...]

]]> By: Danielle Jeanloz http://www.retaildoc.com/blog/50holidays/#comment-298 Danielle Jeanloz Tue, 10 Nov 2009 16:13:06 +0000 http://www.retaildoc.com/blog/?p=3309#comment-298 Bob, Excellent retail suggestions ("50 Things...Employees Should Never Do...."). You've done it once again! Thank you for providing helpful and important information to improve customer service. In my 30 plus years of experience in sales, this information is some of the best I have seen. As usual, your guidance is right on target and easy to follow. Thanks again. Danielle Bob,

Excellent retail suggestions (“50 Things…Employees Should Never Do….”). You’ve done it once again! Thank you for providing helpful and important information to improve customer service. In my 30 plus years of experience in sales, this information is some of the best I have seen. As usual, your guidance is right on target and easy to follow. Thanks again. Danielle

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