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Archive for November, 2009

Mortgage Data Firm Oversold Doom and Gloom: Affected Retail Sales

Stupid mistake[From November 2009]

Doom and Gloomers Caught! CoreLogic admitted today in a Los Angles Times article, Oops: Mortgage data firm overestimated ‘underwater’ loans that “23% of all residential properties with mortgages were underwater in the third quarter.” That’s far below the 33.8% that would have appeared to be upside down on their loans previously.”

That means they were off by 30%!!!

The article went on to say, “The corrections may cause some head-scratching and hand-wringing in newsrooms, at fair-lending groups and in legislative hearing rooms, where the CoreLogic data has been widely cited as an indicator of the severity of the mortgage meltdown. Testimony to Congress, for example, may have been overstated.”

Do you know what this does to consumer confidence? What it has done to businesses looking to try to get a handle on demand and inventory?

I’m not saying to take a Pollyanna approach to this, of course there are deep troubles but the breathless anticipation of bad news is ruining the entire attitude of the country; whether you are on the left, right or center.

Take all retail holiday sales news with a grain of salt over the next five weeks.  Just like the mortgage data that were overly focused on the negative, it isn’t going to be pretty but it pretty well isn’t going to be accurate either.

Fight for your customers by focusing on them, not the news hounds looking to make holiday retail sales into the next American Idol skirmish.

Black Friday Prediction: Disappointing Retail Sales Stories Coming

It’s the week before “Black Friday.”  My predictions for the stories you’ll see next week?   Headlines announcing that retailers are nervous about the holiday shopping season and how Black Friday will portend to a weak holiday season.blackfridaykarloff

How do I know this? Because that’s what has been covered the past TEN YEARS.  You can read all about the five perennial bad stories of the holidays by downloading my free white paper with all the facts at http://www.retaildoc.com/holiday-sales/

My evidence about Black Friday can be found in these November Headlines:

YearKey Takeaway
2000For retailers, lackluster October sales point to a disappointing holiday season.1
2001Retailers and industry analysts predict the gloomiest holiday season in recent memory.2
2002Department store sales are “volatile, hard to forecast and slow overall.”3
2003N/A
2004Citing higher heating oil prices and falling consumer confidence, retailers are nervous about holiday sales.4
2005N/A
2006MasterCard’s analysis of payment card transactions indicates Black Friday sales will be slow.5
2007Economists predict holiday season could be the worst in five years.6
Soft sales in October lead analysts to believe holiday sales will be weak.
7
2008Holiday shopping season to be “grim at best.”8

Sources:

1 Retail Sales in October Up a Disappointing 2.9%, The New York Times, 11/3/00

2 Holiday Buyers Wary of Nation’s Malls, The Washington Times, 11/27/01

3 Retailers Bite Nails as Sales Cool, USA Today, 11/20/02

4 Retailers See Sales Rise in October, But Wary for Holiday, USA Today, 11/4/04

5 MC: Shopping to be Lighter Than Expected, American Banker, 11/21/06

6 Data Point to Weak Holiday Sales, The Wall Street Journal, 11/15/07

7 Retail Sales Slip, Signaling Cutback in Holiday Spending, The New York Times, 11/15/07

8 Retailers See a Broad Slowdown Ahead of Holidays, The New York Times, 11/7/08

What’s funny is most of us would look back at 2002, 4 and 6 as the “golden times” by today’s standard yet by the stories, you’d think each were the worst.

Why is it important to know most of the stories are regurgitated? Imagine about to get married and your family and friends kept bringing up predictions of divorce because they read about it.  What would that have done for your confidence in the biggest time of your life?

Likewise, these endless broad-stroke stories set retailers up for a rotten holiday which influences their buying, hiring and marketing.  It makes them feel they’ll have to “to something” and discount to hold on to market share. That is a recipe for disaster as they begin the New Year.

And it isn’t just the media covering this, it is the major retailers too quick to lower expectations so Wall Street lets them off the hook, it is the credit card companies, shopper traffic reporting companies – the works.  All trying to get in on the feeding frenzy.

Before you watch how this plays out over the next week,  tell your friends now so you can say, “Told you so.”  Don’t forget to get the full white paper about each of the five major stories reporting the negative of retail sales . It’s free and it might just provide some sanity in this rush to sensationalize and paint with a broad red brush.

Oh and a bit of background on the whole “Black Friday” obsession.

The day after Thanksgiving has long served as the unofficial start of the Christmas shopping season since the start of the first Macy’s Thanksgiving Day Parade back in 1924. However the term “Black Friday” applied to retail only began to appear in 1960 and 1970 Philadelphia media accounts as a term used by city police, cab and bus drivers to refer to the busiest shopping and traffic day in the city when the streets and department stores of downtown Philadelphia were mobbed by shoppers – giving the police and retailers plenty of crowd control headaches.

By the 1980s, an “urban legend” began circulating that “Black Friday” was the day that retailers move from “red ink” (losses) to “black ink” (profits). However, and while “Black Friday” is an important day for the bottom line of retailers, it should be noted that most big retailers earn a profit every quarter. Nevertheless, there are some retailers that are so heavily dependent upon “Black Friday” and the Christmas holiday season that this time of year may in fact erase all loses from the previous three quarters and account for all of the year’s profits.

Retail Sales Stupidity: Coupons and Discounts

The New York Times had an article recently on the $5 pizza slice from Brooklyn. It’s a small pizzeria that recently raised their price, which was already high at $4 to $5. Here’s a video about them. They wanted to maintain profitability.  Today’s thought is short: how high is up?

Contrary to the many pundits saying to lower prices, add discounts and coupons I ask, “How high is up?”  Can you bundle some products or add a service to make more profit?  That’s all you should be concentrating on: how to increase profits – not play Santa Claus with your markdowns. images-9

Cheap people like the occasional rotten employee will be with us as long as we are in retail.  The trick is limiting both and find both the profitable customer and loyal employee.

It isn’t brain surgery but it does take thinking.  When you get ready to offer yet another $20 coupon to your customers realize you have to sell at least $600 to make up the profit you’ve given away because the average GREAT business only makes 3 cents on the dollar. (It’s even worse if you are not profitable.)

Leave Santa Claus marketing for the others, your goal is to be profitable this holiday. Think about it.

Pepper Your Sales Presentation to Remove Salt of Insecurity

Ever been at a great dinner and use the salt instead of the pepper? The whole entree is ruined.  This rather lengthy blog is about peppering your sales approach to avoid the salt of insecurity.  A colleague of mine, Carol Spiekerman posted this on her blog recently. I’ll share my comments after but here’s Carol’s Continue reading Pepper Your Sales Presentation to Remove Salt of Insecurity »

Business Owners' Attitudes Drive Business Away

I was surfing the net and found a woman who owns a coffee shop being interviewed on TV. She felt the city didn’t do enough for business.  Why? She said she has to pay a parking meter every two hours for her personal vehicle. She said she’s supposed to move it every two hours but is trying to get away with not doing it.

‘It’s not a lot of fun. I’ve accrued a lot of parking tickets,’ she said.’It’s not a real business-friendly town. I was hoping they could at least issue a permit for us or something. I’d be happy to pay it.’”

streetparkingWhat was most interesting to me was that she didn’t see that she was taking parking from her own customers.  Any mall has designated employee parking away from doors.  They know customers don’t like to have to walk.

Downtown businesses – before complaining about parking and that the “city should do something about it,” consider how you and your own employees might be making all of it worse.  When you signed your lease the parking was the same so don’t blame the city, blame selfish owners wanting special treatment when that is what they should be providing to their customers.

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