Bob Phibbs, the Retail Doctor Testimonials

SPEAKER

“Your keynote address exceeded our expectations. Clients were led through the five parts of a sale as well as how to get on a personal level with the customer. Bob, you certainly were well prepared and kept the client’s attention. Thank you for a job well done. We would highly recommend you and would certainly use your services again.”
  - Pat Poucher, Myriad Software

“His humor was positive and he kept entertaining while informing. An excellent and valuable presentation, fluid speaker with mastery of the subject.”
  - California Downtown Association

“Based upon the audience’s active level of participation and the very positive evaluations, you were right on target. The message that you bring is so relevant to today’s small businesses, whether it is for the retailer or the manufacturer. Your communication style really connected with the audience and made it a successful, interactive workshop.”
  - Darlene Peysar, Business Assistance Manager, City of Pico Rivera

“Bob is a dynamic and vibrant speaker. His high level of professionalism makes him a pleasure to work with. With a topic of ‘does size matter’ attendees of the conference were mainly CEO’s and managers of the larger New Zealand retail outlets and chain stores. Bob kept attendees attention for 45 minutes discussing strategies that smaller retailer stores and retail chains can use to compete against the ‘big box’ stores. With the mixed audience Bob was never going to be loved by everyone in the room but overall feedback from the attendees was very positive, (which was backed up by the number of Bob’s book ‘You can Compete’ that we sold after his session).
  - Kirsten Kilmister, Team Leader, NZ Retailer’s Association

“Bob's training lights a fire under the salespeople that produces results and makes the participants proud to be salespeople.”
  - Jeff Janke, Director, Hunter Douglas

“Thanks again for your inspiring presentation to our members.”
  - Dave Kornhauser, Director of Education, True Value

“Spot on and focused. An excellent session – lots of little gems to take back to our business”
  - Linda Henderson, CEO, Booksellers New Zealand

“What a life-changing experience! Really, we will never look at staff the same way again. You are an inspiration! Thank you for teaching us the tools to ensure our success – I can hardly wait to start training our staff!”
  - Jennifer Shuttleton, franchise owner, It’s A Grind

“Your positive message and the ‘ Phoenix rising from the ashes’ story was truly interesting and very well received by our members.”
  - Christine DeBaun, Project Administrator, Santa Ana Chamber of Commerce

“Your speech was ‘fabulous,’ ‘very hands-on’ and ‘excellent.’ AWED’s strength lies in its ability to attract outstanding speakers such as yourself.”
  - Liz Schindler, Manager, California AWED

SALES PRESENTATION TRAINER

“As a speaker, you captivate audiences with the use of humor and by having them interact with you.  The energy level in the room was always high, and as word spread about how great your seminars were, the attendance kept increasing!  Our group of retailers found you to be a credible authority, but they took away immediate and practical ideas that they could implement. Every retailer in business today should hear your message!
  - Karen Galindo, Education Chair , Casual Furniture Retailers Association

“It is rare to find a professional speaker who is willing to immerse himself in our industry and customize a training program specific to our participants. Bob Phibbs has done this for us. He has worked side-by-side with our customers, consulted with them and attended our product trainings. Our customers feel connected to him because they feel he really knows and understands their business.”
  - Donna Keeler, Hunter Douglas Window Fashions Gallery Training Manager

“You've taught me a very valuable lesson during my unsuccessful attempt to provide a Features and Benefits presentation to you. You gave me the motivation to work harder and master not only my Features and Benefits presentation, but also the five steps of the sales process. I will always play back the things you have taught not only in my mind, but also on the field - where it counts the most. You and your work definitely makes a difference in keeping us one step ahead of the competition.”
  - Brendan Kenny, Regional Sales Manager, HD NoCal

“We have had several occasions to invite Bob Phibbs to provide training for groups of retailers. Bob's style makes the sessions fun and rememberable. His message is actionable, with a to-do list for the attendees that will grow their business if they follow his advice.”
  - Ron Spies, Vice-President, Corporate Education, Hunter Douglas Inc.

CONSULTANT

“Bob helped us manage our business better and sell our rooms quicker so we could continue to upgrade and improve guest satisfaction. Bottom line: our business doubled within three years.”
  - Bill Pratt, Owner, Bay Shores Inn

”Quite simply, I wouldn’t be in business if it weren’t for Bob.”
  - Mike Sheldrake, Owner, Polly’s Gourmet Coffee

“We flew Bob in and within two weeks Bob provided us with more than 80 concrete ideas that were understandable and capable of implementation for our three stores. Bob was very candid with us and forced us to focus on who we were and enabled us to determine the direction needed to go.”
- Trent Boaldin, Vice President Epic Touch

“I want to thank you for your straightforward, practical approach to our Market Place project.  I immediately read the excellent pointers we discussed last week- tracking and sharing circulation with all of our staff, mention the passion of reading in everything, more-product-showing-less display, kick up the light level, and make this our community’s living room with everyone a guest. The next day we took all of our notes, worked through our sensitive issues, and began to prioritize, focusing on those items which must succeed. Once more, thank you for being available and outspoken. We needed it!”
  - Paula Brown, Assistant Director, Chula Vista Public Library

Sales RX ™

“I still feel like I am on a high, your five parts to a sale really works!! I have been doing this since March this year. I LOVE IT!!!! It works so well that most of the other reps are working it BIG time. We are all closing at almost 100% now and not running around so much. .....Make more money and spend less on gas, what a concept! I did the call back to all previous customers and got at least 1/2 dozen who were ready to do some more work; and a few who have plans in the next few months. They could not believe I remembered them or would call them back after up to a year of selling them before, just to see how they were & if they were still happy with their purchase. What a rush!!!! Thanks again!”
  - Karen Carpenter, Blinds of all Kinds

"Way to go! I had several of my dealers sales double and even triple after using your sales training in just six months.”
  - Brendan Kinney, HD Northern Fabrication